Ever wonder what goes into building a new course? It’s more than sitting down and writing content—it’s a thoughtful, collaborative process that starts long before a learner ever logs in.

It often begins with listening. We’re constantly paying attention to what our learners are telling us through course evaluations, support conversations, and direct feedback. And increasingly, we’re using AI to help us identify emerging trends and spot topics that are being requested most often. That combination of human insight and technology helps us stay ahead of what the field needs—not just react to it.

Once we’ve identified a need, the real work begins. We dig deep into what the course should actually cover and how it should be organized to be most effective. When the subject calls for it, we factor in relevant professional competencies to make sure the content aligns with recognized standards in the field.

From there, we bring in the right subject matter expert—someone with the knowledge and real-world experience to make the content accurate, credible, and meaningful for the people delivering care. It’s a true collaboration. We don’t just hand off a topic and wait for a draft; we work closely together to shape the content into something that’s both clinically sound and genuinely engaging for learners.

The result is a course we’re proud to put in front of the people who depend on it—and the individuals in their care.

Have a topic you’d like to see us tackle? Reach out through a course evaluation, our Ask the Expert feature, a support ticket, or give us a call. We’re always listening.