HCA Customer
News & Resources
February 12, 2025 Newsletter
July Newsletter
New! Course Release
Breaking the Silence: Fear of Retaliation
For more details, click on the course names above. Updated course catalog can be viewed on the admin menu.
New LMS Features: Mandatory Flag & Bulk Edit Launch Today, February 12
These updates give you improved reporting, better visibility for learners, and faster administrative workflows.
Today, Thursday, February 12, two new LMS features are live — Mandatory Flag and Bulk Edit.
- Mandatory Flag: Admins can now mark assignments as mandatory or optional. Reports can filter by Mandatory vs. Optional, so your compliance percentages will be more in line with mandatory education — not continuing education.
- Bulk Edit: Quickly update multiple assignments at once, including completing courses, turning Mandatory on or off and adjusting dates.
Why this matters:
These updates give you improved reporting, better visibility for learners, and faster administrative workflows.
All assignments will default to Mandatory, and you can use the Bulk Edit toggle switch to adjust to optional as needed.
A short training video is available here to walk through the new features.
Contact Us if you have any questions.
Reporting Update
We apologize for the recent disruptions to LMS reporting. We made changes on Wednesday that corrected the issue. Additional changes will be implemented soon that will continue to optimize reporting speed. You should see performance improvements with the Course Status Report immediately.
If you have any questions or reporting needs, please Contact Support.
New Blog Posts
What if better outcomes started with better daily moments? Our latest blogs unpack how oral health impacts behavior and how resident experience fuels long-term sustainability.
When Oral Health Becomes Mental Health Care
Agitation, withdrawal, appetite loss — what if the root cause isn’t behavioral, but physical? This blog explores the growing connection between oral health, dementia care, and psychotropic use — and why it’s changing assessment and care strategies in long-term care. Read it Here
Investing in Resident Experience is Investing in Sustainability
When resident experience, staff experience, and culture align, sustainability follows. This blog breaks down how small, consistent moments of care create lasting operational impact. Read more here
Retired Course
As part of ongoing catalog updates, one course has been retired from Healthcare Academy’s offerings.
Patient’s Rights
This course will be disabled from being newly assigned on 3/1/26 and will drop from current assignments on 12/31/26.
FAQs
Ever wonder why you’re asked to open the promotional, complete evaluations, or submit attestations in HCA courses? Our new FAQ breaks it down and explains how these steps protect your CE credit and improve course quality.
- Why do I have to open the promotional every time I access a Healthcare Academy (HCA) course?
- The promotional document provides important course details, including CE requirements, target audience, learning objectives, and accreditation/disclosure information. We recommend learners—especially those completing courses for CE credit—print and keep it with their certificate in case of an audit.
- The promotional document provides important course details, including CE requirements, target audience, learning objectives, and accreditation/disclosure information. We recommend learners—especially those completing courses for CE credit—print and keep it with their certificate in case of an audit.
- Why do I have to complete an evaluation for every HCA course?
- A brief course evaluation is required for every course and helps us maintain and improve course quality. We review and incorporate learner feedback when we update existing courses and to help us determine which new courses to create. Completion of the evaluation typically takes 1–2 minutes at most to complete.
- A brief course evaluation is required for every course and helps us maintain and improve course quality. We review and incorporate learner feedback when we update existing courses and to help us determine which new courses to create. Completion of the evaluation typically takes 1–2 minutes at most to complete.
- Why do I have to complete an attestation?
- The attestation is required to confirm that you personally completed the course in full and met all completion requirements (such as the required time in the course, quiz, and evaluation).
Knowledge Checks
Need a faster way to keep experienced staff engaged and compliant?
Knowledge Checks are short, engaging 2-to-7 minute courses designed to orient experienced staff and support their ongoing mandatory training. They help organizations streamline training time while maintaining compliance.
For a complete listing of all the Knowledge Checks, see the course catalog.
Knowledge Now
Give your team quick, targeted training —right when they need it.
Start assigning Knowledge Now courses on the LMS from this category: HCA Knowledge Now Have an idea for a Knowledge Now topic? Contact Us with your suggestions for consideration.
For a full list of courses, see the course catalog.
Training Time Thursdays
Our Training Time Thursday sessions, led biweekly by Candie Nayes, Customer Experience Manager are here to support your success! Receive helpful guidance, quick tips, and answers to your LMS questions.
Topics covered in these 1-hour sessions include: LMS overview, reports, eCompetencies, and course assignment.
Register here for an upcoming session:
Spread the Word—Refer a Colleague to HCA!
We’re proud to support your team with trusted, time-saving education and compliance solutions—and we hope you enjoy working with us as much as we enjoy working with you!
If you’ve had a great experience with Healthcare Academy, why not spread the word? Referring a colleague or friend is one of the biggest compliments you can give us. Help others discover the benefits of smarter training and support—and let them know why HCA is your go-to partner in healthcare education.