Speaker Description

National Speaker, Author

A strong advocate of patient-centered care and cultures of safety, Karen is a national speaker known for her passionate, enthusiastic style and her ability to “get to the heart of the matter.” She demonstrated her passion for quality patient care and served as the primary author of the HCAHPS toolkit. She has helped hospitals implement the HCAHPS survey since 2005, including participating in early focus groups with the Agency for Healthcare Research and Quality. This work became a springboard for the popular and practical guide. the HCAHPS Handbook, published in 2010 by Fire Starter Publishing.

Professional Experience

With more than 30 years of experience in the healthcare industry, Karen has coached some of the largest healthcare systems in this country. Her nursing and administrative background provide the expertise necessary to help organizations favorably impacts safe and quality patient care, employee loyalty, efficiency, professionalism, ad profitability. Most important to her is building cultures of ownership. She believes that if we can create the kind of environment that employees enjoy and allows them to thrive and grow, they will create cultures of exceptional quality for those who come to us in their most vulnerable times of need.

Education & Certifications

Bachelor of Science, Nursing, Mount Mercy University