HCA Customer
News & Resources
June 16, 2026 Newsletter
- New Course Release!
- It’s National CNA Week! Nominate an individual or a team for a pizza party!
- New Blog Post
- Healthcare Academy on the Go!
- National Skilled Nursing Care Week Winners
- Stay on Track with Automated Email Notifications
- We’re Listening – And Acting on What You Tell Us
- AHCA/NCAL National Quality Award Bronze Winners
- Course Assignment Academy
- HCA Training Time Thursdays
- Spread the Word—Refer a Colleague to HCA!
July Newsletter
New Course Release!
We’re excited to introduce the Contemporary Practice Series, 15 new courses now part of your Workforce Development Assisted Living Essentials Program. Designed specifically for the realities your staff face every day — short, modern lessons built to fit into a shift, not disrupt one. Content that meets staff where they are, whether they’re brand new or have years of experience.
- Bullying in the Workforce: Creating Safe and Respectful Care Environment
- Creating Positive First Impressions
- De-escalation and Communication in Memory Care
- De-escalation and Communication with Families
- Dementia: Early Detection
- Dementia Overview
- Elopement Prevention and Response in Community Settings
- Engagement and Life Enrichment in Assisted Living
- Family Communication and Support Strategies
- Handling Complaints and Difficult Conversations
- Professionalism in Senior Care
- Responding Calmly in Emergencies
- Responding to Conflict: Supporting Individuals in Care Settings
- The Aging Process: Physical, Cognitive, and Psychosocial Changes
- The Art of the Assisted Living Tour
Coming Soon:
Life Safety Code: Overview for Maintenance Staff PART 1
Life Safety Code: Overview for Maintenance Staff PART 2
Medication for Opioid Use Disorder (MOUD) and Stigma in the Healthcare Setting
Updated course catalog can be viewed on the admin menu.
It’s National CNA Week! Nominate an individual or a team for a pizza party!
It’s National CNA Week, and this year’s theme, We’re Unbelievable, celebrates the nearly one million CNAs who show up every single day with compassion, dedication, and heart delivering extraordinary care across the country.
To honor these incredible contributions, we’re giving away a Team Pizza Party to an outstanding CNA or team who exemplifies what it means to be truly unbelievable.
Nominate a CNA or team and share their story with us! Tell us how their commitment and care make a difference every day and they could win a well-deserved pizza party for their team!
*Nominations will be accepted now through Wednesday, June 17th.
The winner will be contacted the week of June 22nd.
On Our Blog: The Training Gap in Assisted Living – and What to Do About it
Behind every well-run assisted living community is a care team that feels prepared, supported, and confident in the work they do every day. But building that team takes more than a good hiring process — it takes an education strategy designed for the real demands of assisted living. In this month’s blog, we explore how training connects directly to turnover, memory care quality, and compliance outcomes — and we share how our Workforce Development: Assisted Living Essentials program is putting those principles into practice with short, role-specific lessons built for busy care teams. Read on to see what the research says and what high-performing communities are doing differently.
Healthcare Academy on the Go!
Healthcare Academy attended three conferences this past month including: North Dakota Long Term Care Association 49th Annual Convention & Expo, Care Providers of Minnesota Assisted Living Summit, NYSHFA I NYSCAL Annual Conference and Expo in Albany, New York and the New Hampshire Health Care Association Conference and Trade show.
Our team — Candie Nayes, Customer Experience Manager; Devyn Rohlk, VP of Marketing; and Rob Suing, VP of Sales — joined industry peers in breakout sessions and floor conversations exploring what’s top of mind across the sector: regulatory shifts, frontline staff retention and development, and how technology — including AI — is beginning to reshape the way care teams learn and grow.
We were proud to be the Presenting Sponsor at the Care Providers of Minnesota Assisted Living Summit and feature our Workforce Development Assisted Living Essentials Program!
Visit our events page to see where we are heading next!
National Skilled Nursing Care Week Winners
We’re thrilled to introduce the nursing team from Menard Manor in Menard, TX — the winners of our team pizza party giveaway, celebrating National Skilled Nursing Care Week 2026!
Their nomination says it all:
“What makes our team so special is the way they work together. They support one another during challenging days, celebrate successes together, and always put residents first. Their commitment helps create a warm and welcoming environment where residents can thrive and families feel reassured knowing their loved ones are receiving compassionate care.”
Congratulations to the entire Menard Manor team! Your dedication, teamwork, and heart for resident care are exactly what this recognition is all about. We’re honored to celebrate you!
Stay on Track with Automated Email Notifications
Chasing down incomplete training is exhausting — and costly. Our automated email notifications takes that burden off your plate entirely.
How it works:
Learners receive an email when a course is assigned, plus weekly reminders as the due date approaches until the course is complete. Administrators get an overdue course report, giving a clear snapshot of who needs attention.
The right people get the right information at the right time — so nothing slips through the cracks! The result? Less chasing. Better compliance. Total peace of mind.
Contact us to learn more!
We’re Listening – And Acting on What You Tell Us
At Healthcare Academy, your feedback isn’t just collected – it’s read, discussed, and acted on. We review every course evaluation our learners submit, and we’ve built a process to make sure comments that need more immediate attention don’t get lost in the shuffle. When something isn’t working, we want to know, and we want to fix it.
But we’re not just looking at what’s happening inside our courses. We’re constantly monitoring changes in regulatory requirements and keeping a close eye on emerging trends in healthcare so we can identify topics that matter most to you and the individuals in your care. Our goal is a course catalog that stays relevant, current, and genuinely useful – not just compliant.
We’ve also been listening closely to what you’ve told us about the learning experience itself. You’ve asked for content that’s easier to get through, and we’ve heard you. We’re actively working to reduce redundancy across courses, simplify complex content, and shorten courses wherever we can without sacrificing what matters. We’re also paying close attention to whether our content is written at the right level for the people taking it because a course that doesn’t connect with its audience isn’t doing its job.
The bottom line: we’re committed to making our content more engaging, more accessible, and more reflective of the real work you and your teams do every day.
We’d love to keep hearing from you. Whether it’s through a course evaluation, our Ask the Expert feature, a support ticket, or a phone call – every comment, suggestion, and question helps us get better. Don’t hesitate to reach out.
AHCA/NCAL National Quality Award Bronze Winners
Congratulations to our customers who were awarded the 2026 National Bronze — Commitment to Quality Award, presented by AHCA/NCAL! This prestigious recognition celebrates organizations that demonstrate an unwavering dedication to quality care and continuous improvement across the long-term and post-acute care profession.
Your commitment to excellence not only elevates the standard of care for the residents and families you serve, it inspires all of us. Congratulations on this well-deserved achievement!
We are thrilled to recognize the following customers for earning this distinguished honor:
Alta Rehab at Wauconda
Aperion Care Demotte
Aperion Care Fox River
Avante at Inverness
Bethea Baptist Retirement Ctr
Bethel Lutheran Nursing & Rehab Center
Brickyard Healthcare – Fountainview
Brickyard Healthcare – Fountainview Place
Brickyard Healthcare – Fountainview Terrace
Brickyard Healthcare – Lincoln Hills
Brickyard Healthcare – Woodbridge
Broward Nursing & Rehab
Cedar Falls Health Care Center
Complete Care at Brackenville
Complete Care at Cedar Grove
Complete Care at Dawnview
Complete Care at Glendale
Complete Care at Harborage
Complete Care at Kimberly Hall North
Complete Care at Park Place Ctr
Complete Care at Phillipsburg
Complete Care at Plainfield
Complete Care at Shorrock Gardens
Complete Care at Silver Lake LLC
Complete Care at Voorhees Center
Complete Care at Westfield Center
Denison Care Center
Edgehill Nursing & Rehabilitation Center
Elm Crest Manor
Four Chaplains Nursing Care Center
Grand Oaks NC
Grandview Health Care Center
Health Center at Franklin Park
Holston Manor
Huron Woods NH
Lahser Hills Care Centre
Liberty Commons of Johnston County
Liberty Commons Nursing and Rehabilitation Center of Rowan County
Life Care Center of Banner Elk
Life Care Center of Brookfield
Life Care Center of Bruceton-Hollow Rock
Life Care Center of Burlington
Life Care Center of Crossville
Life Care Center of Elizabethton
Life Care Center of Fort Wayne
Life Care Center of Greeneville
Life Care Center of Jefferson City
Life Care Center of Morgan County
Life Care Center of Omaha
Life Care Center of Rochester
Life Care Center of Seneca
Life Care Center of Sparta
Life Care Center of Stoneham
Life Care Center of Sullivan
Life Care Center of the Willows
Life Care Center of Valparaiso
Life Care Center of Wichita
Life Care Ctr of New Market
Magnolia Manor-Midway
Merrimack County Nursing Home
Naamans Creek Country Manor
NHC Healthcare – Farragut
Pinnacle H&R of North Berwick
Plantation Nsg & Rehab Ctr
Sterling Care at Bethesda
Stratford Pines Nursing & Rehab Center
Vivo Healthcare Meadows
Vivo Healthcare Taylor
Wellbridge of Fenton
Course Assignment Academy
Our monthly Course Assignment Academy Q&A sessions are here to help compliance leaders select and assign the most appropriate courses for their teams. Bring your questions and challenges to each live session, led by Jessica Burkybile, MSN, RN, NPD-BC, for support on training alignment and regulatory requirements.
Training Time Thursdays
Our Training Time Thursday sessions, led biweekly by Candie Nayes, Customer Experience Manager are here to support your success! Receive helpful guidance, quick tips, and answers to your LMS questions.
Topics covered in these 1-hour sessions include: LMS overview, reports, eCompetencies, and course assignment.
Spread the Word—Refer a Colleague to HCA!
We’re proud to support your team with trusted, time-saving education and compliance solutions—and we hope you enjoy working with us as much as we enjoy working with you!
If you’ve had a great experience with Healthcare Academy, why not spread the word? Referring a colleague or friend is one of the biggest compliments you can give us. Help others discover the benefits of smarter training and support—and let them know why HCA is your go-to partner in healthcare education.